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Delivery Options
Within Australia
Parcel Post 1 – 6 business days $5.40
Registered Parcel Post 1 – 6 business days $8.15
Express Parcel Post Next business day subject to Australia Post’s next day service network $7.70
Registered Express Post Next business day subject to Australia Post’s next day service network $10.45
New Zealand
Registered International 3 – 10 working days $19.05
Express Post International 3 – 7 working days $37.05
Express Courier International 2 – 4 working days $47.25
Asia/Pacific
Registered International 3 – 10 working days $22.35
Express Post International 3 – 7 working days $45.85
Express Courier International 2 – 4 working days $51.90
USA/Canada/Middle East
Registered International 3 – 10 working days $25.65
Express Post International 3 – 7 working days $54.65
Express Courier International 2 – 4 working days $57.60
Rest of world
Registered International 3 – 10 working days $30.60
Express Post International 3 – 7 working days $67.85
Express Courier International 2 – 4 working days $60.75
 
NB. Please note that, as Bizou corsets are made to order, delivery can take up to two weeks from the date of order.
 
Returns and Exchange Policy
We offer a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered, we will exchange them or credit the full purchase price to your Sablier account provided that the goods are returned in their original condition and packaging, unworn and unwashed, with all labels intact.
There is no need to give us prior notice of your intention to return goods. Simply complete the form accompanying your order and enclose it with your return.
However, please note the following:
  1. Briefs/thongs/swimwear etc. must be tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.
  2. Returns on hosiery cannot be accepted if the packaging has been opened.
  3. Gift vouchers cannot be exchanged for cash.
  4. Gift box charges will not be refunded in the case of a return and replacement items requested will not be gift boxed.
  5. Delivery charges will not be refunded in the case of a return. However, should you request replacements for returned items, you will not be charged again for delivery. All replacement items are shipped via standard delivery unless express delivery is specifically requested in which case additional charges may apply.
  6. Our normal returns period is 28 days from the date of despatch and any returned items must be received by us within this time. However, to allow for unwanted or ill-fitting gifts, the following exceptions apply: Christmas gifts ordered from November onwards may be returned up to the end of January. Valentine's gifts ordered from January onwards may be returned up to March 15.
  7. Australian customers: We enclose a postage paid returns label with your order. Send your return via Australia Post, and please obtain proof of posting (available from your post office) for all returns so that we can complete your request in the event of items being lost in transit. You should keep this proof until you have received your refund or replacement. Please allow up to ten working days for returned goods to reach us.
  8. International customers: Send your return via an insured, traceable method, marking your package clearly as Returned Goods to avoid delays at Customs. Return postage from outside Australia is payable by the sender. Please retain your shipping documentation, so that we can complete your request in the event of items being lost in transit. Return postage from outside Australia is payable by the sender. Please retain your shipping documentation, so that we can complete your request in the event of items being lost in transit. We will let you know as soon as we receive the goods, and will then endeavour to process your request for either a credit or replacement as quickly as possible. Please allow up to seven days from receipt of your return for this to be done. If no return instructions are enclosed with your return, we will automatically issue a credit for the returned items.
Return of Faulty Goods
If you believe the goods we have supplied to you are faulty, you should return the item to us together with a note, explaining what you believe is the problem and stating the original order number. When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution.